![]() Ideally we need to identify what is the "common denominator" (is it No one in the team can reproduce the issue (we tried on various computersĪnd we were not able to reproduce the issue) Welcomed to try to help on this topic because our current struggle is that *This is our highest priority of bug to fixed.* Sadly, this issue wentĬompletely unnoticed during our internal QA testing as well as our beta Anyone technical is welcomed to try to help on this topic because our current struggle is that no one in the team can reproduce the issue (we tried on various computers and we were not able to reproduce the issue) Sadly, this issue went completely unnoticed during our internal QA testing as well as our beta program testing. This is our highest priority of bug to fixed. Otherwise if you see hidden files, it's usually under C:\Users\\AppData\Roaming\Ledger Live ) The folder that is saved by Ledger Live at %APPDATA%\Roaming\Ledger Live (NB: which is not the installation folder) – it should work if you paste that in a file browser. One thing you can attempt is to remove (or rename) the folder of the "Ledger Live" user data. We usually need a way to reproduce the problem so we can understand what bug there is to fix. Ideally we need to identify what is the "common denominator" (is it special computer? related to the OS? related to an antivirus? related to accounts you could have before upgrading?). Providing logs could help usĬould you send your logs (SAVE on the error screen) to our support team and mention this github issue? ? ( alternatively if you don't want to send the logs, you can see the JSON yourself on ) Technical investigation are welcomed Underlying reason is it can't seem to load ledger-core-node.node file. this issue only track Windows, for Linux, please check status on #2670 Please follow this troubleshooting to solve it for now: In addition, you can combine using external hardware wallets such as ledger nano s and your ledger.Status: the bug has been fixed and will be deployed in our next release. It is only a temporary issue with your ledger’s blockchain explorer. To help you quickly identify a synchronization problem, we have written the common error codes you may see on your screen.Įxperiencing synchronization issues can be a daunting period, but be rest assured that your assets are safe. If there are issues with the nodes used to validate and index transactions on the blockchain, you may also have issues during synchronization. Also, you may observe the synchronization issue while trying to retrieve information about your transaction history. ![]() The main situations that could reveal synchronization issues include making an attempt to check the value of crypto in your accounts. It can happen during different processes. ![]() See The Ethereum Wiki Site Situations When You May Experience Synchronization Issues These assets are safe because errors in synchronizations do not compromise your private keys stored on the device. The tokens remain safe on the blockchain network, even if synchronization fails. Your Cryptocurrency Remains Safeĭuring issues related to synchronization errors, you should not be worried about your stored crypto assets. You can visit to report your issues or send a message to the social media account (Twitter). However, if you continue to experience issues related to synchronization, please contact the provider’s customer support team. It is usually a temporary problem that you can resolve following the steps above. You experience difficulties when there is a disruption during synchronization because the ledger live is unavailable to manage your cryptocurrency. What Happens During a Synchronization Error? Please test the network to ensure that synchronization happens seamlessly in the ledger live, then you can continue performing your tasks. Step 3- Visit to confirm that your issue has been resolved. You can do this by navigating to the ‘help’ tab, then click on ‘clear cache.’ Finally, click ‘confirm’ to complete the process. Step 2- Clear the Cache Files: After you confirm that the download is complete, you should clear the cached files. Click on the tab to download and install the ledger. What you need to do is navigate to the ledgers settings to check if there is a pending update waiting to be downloaded. ![]() Step 1- Update your ledger: it is possible that you are experiencing a synchronization error in your ledger because you are using an older version. 6 Conclusion The fastest way to resolve synchronization errors in your ledger is as follows:
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